FREQUENTLY ASKED QUESTIONS(FOR CUSTOMER)
Answers You Need
TELL ME ABOUT MATCHES?
Matches provides a vibrant, service- based marketplace where you can browse, search, compare, hire & make appointments for a wide variety of services you need, easily and seamlessly.
HOW DO I SIGN UP ON MATCHES?
You are able to easily sign up using your Facebook Account or Google + Account. Alternatively, or fill complete the sign up form using e-mail to register an account with Matches for free.
IS IT FREE TO USE MATCHES?
Yes, our platform is entirely free to use. No service fees, no membership fees, no subscription fees. You only pay the service professionals for the services you require.
WHAT CAN I DO IF I AM NOT SATISFIED WITH THE SERVICE PROVIDED?
Customers may contact the admin for any unsatisfied services provided via the in app reporting under “more” tab -> “Contact Admin”, every reporting will be handled with care and case by case basis.
THE SERVICE PROVIDER DID NOT TURN UP FOR MY EVENT. WHAT ARE MY OPTIONS FOR COMPENSATION?
Customer may contact the admin for any no turn up issue, After investigation, Matches will compensate the full amount to the customers credit card via the secured payment gateway.
WHAT IS MATCHES CANCELLATION POLICY?
Matches has a few cancellation policy for the service providers to select the most suitable for their services offered, to understand the detail of the cancellation policy of an individual provider, customer may find it at the provider’s main virtual shop page, under Reschedule/ Cancellation Policy.
WHEN WILL I BE CHARGED FOR THE SERVICE?
Customers will be charged upon checking out the booking in the Cart, payment notice will be prompt for confirmation.
However, the payment made will on held securely with Matches and only released after the booked service is completed by the providers on the selected date and time.
HOW CAN I CONTACT MATCHES?
There are multiple ways for you to communicate with us:
- You may email us at
- You may message us by in app by clicking the "Contact Admin" feature on your dashboard.